Frequently Asked Questions
Find answers to common questions about DriveWare products, integrations, implementation, and support.
General Questions
DriveWare serves two primary segments of the transportation industry: motorcoach operators and trucking companies. Our motorcoach.ai platform is designed exclusively for motorcoach operations (charter, tour, and line-haul). Our Vehicle Maintenance and ELD Integration products serve both motorcoach and trucking fleets.
DriveWare offers three main products:
- motorcoach.ai - Dispatch and operations software for motorcoach operators only
- Vehicle Maintenance - Fleet maintenance management for motorcoach and trucking companies
- ELD Integrations - Add-on tools for Samsara, Saucon, and Motive ELD platforms
Yes. We offer personalized demos for all DriveWare products. Visit our Contact page to submit a demo request. A member of our team will reach out within one business day to schedule a time that works for you.
DriveWare products are modern web-based platforms. There's no software to install or maintain on your computers. You access the platform through a web browser from any device with an internet connection. Your data is securely hosted and backed up automatically.
motorcoach.ai Questions
No. motorcoach.ai is built exclusively for motorcoach operators. The platform is specifically designed for passenger transportation workflows including charter, tour, and line-haul services. Trucking companies should explore our Vehicle Maintenance and ELD Integration products.
motorcoach.ai supports all types of motorcoach operations including charter services (corporate, school, group transportation), tour operations (scheduled and custom tours), line-haul services (scheduled intercity routes), and companies that operate a combination of these service types.
motorcoach.ai includes trip management, driver dispatch and scheduling, quoting and pricing tools, operations dashboard, route planning, document management, customer communication, and reporting. Visit the motorcoach.ai page for complete feature details.
motorcoach.ai supports motorcoach operations of all sizes, from small charter companies with a few vehicles to large operators with extensive fleets. The platform is designed to scale with your business.
Vehicle Maintenance Questions
Both. DriveWare Vehicle Maintenance supports fleets that perform their own repairs, those that use outside vendors, and those that use a combination. You can track work orders, costs, and service history regardless of where the maintenance work is performed.
Yes. You can create preventive maintenance schedules based on mileage intervals, engine hours, calendar time, or any combination of these. Different vehicle types can have different PM schedules to match manufacturer recommendations and your operational requirements.
Yes. DriveWare Vehicle Maintenance is designed for commercial transportation fleets including motorcoaches, trucks, trailers, and support vehicles. The platform handles the maintenance requirements for any vehicle type in your fleet.
Yes. The platform maintains audit-ready maintenance documentation, tracks DVIR submissions and resolution, manages annual inspection schedules and records, and keeps complete service history for every vehicle. This documentation supports FMCSA record-keeping requirements.
ELD Integration Questions
DriveWare currently offers integrations with Samsara, Saucon, and Motive (formerly KeepTruckin) ELD platforms. If you use a different ELD provider, contact our team to discuss your needs. We continue to expand our integration options.
No. DriveWare integrations are add-on tools that work alongside your existing ELD system. Your current Samsara, Saucon, or Motive setup remains in place as your primary compliance and telematics tool. DriveWare simply connects to pull data for additional operational features.
DriveWare integrations can pull odometer readings, engine hours, vehicle location, fault codes, driver assignments, and DVIR data from your ELD system. This data powers features in motorcoach.ai (for motorcoach operators) and Vehicle Maintenance.
Yes. DriveWare uses the official API integrations provided by each ELD platform. Connections are secured with industry-standard encryption. We only access the data necessary to provide the operational features you're using.
Implementation & Support
Implementation timelines vary based on your operation's size, complexity, and which products you're implementing. Our team works with you to configure the system, migrate data if needed, and train your staff. We'll provide a realistic timeline during your demo based on your specific situation.
Yes. Implementation includes training for your team on how to use the DriveWare products you're implementing. We offer both live training sessions and documentation resources. Additional training is available as you add users or need refreshers.
DriveWare provides customer support via email and phone during business hours. Our support team understands transportation operations and can help with both technical questions and workflow guidance. Support details are provided during implementation.
In many cases, yes. Data migration depends on what system you're currently using and what data you want to bring over. Our implementation team will assess your situation and discuss migration options during the implementation planning process.
Pricing & Contracts
DriveWare pricing varies based on which products you need, fleet size, and your specific requirements. Contact our sales team for a customized quote. We'll discuss your operation during the demo process and provide transparent pricing information.
We offer personalized demos rather than self-service trials. This allows us to show you the features most relevant to your operation and answer your questions directly. The demo is free and involves no commitment to purchase.
Contract terms and options are discussed during the sales process. Our team will work with you to find an arrangement that fits your business. Contact us to discuss your specific needs.
Still Have Questions?
Our team is happy to answer any questions not covered here. Contact us directly or request a demo to learn more.